ONLINE QUERY MANAGEMENT SYSTEM NOW OPERATIONAL
HOW DO I, AS AN ESTATE AGENT, INTERACT WITH THE ESTATE AGENCY AFFAIRS BOARD?
The EAAB is gratified to announce that the innovative mechanism to facilitate the interaction of estate agents with the EAAB is now operational. Estate agents and estate agency enterprises must henceforth use the online query management system for the submission to the EAAB of all queries, questions and complaints relating to the issue of fidelity fund certificates, audit compliance, education compliance, legal matters and general enquiries.
Such queries, questions, and complaints must be forwarded to the EAAB by using the “MyEAAB“ online portal that is accessed from the EAAB website at www.eaab.org.za
Each logged query will immediately receive an automated acknowledgement indicating a tracking reference number while the matter in question will forthwith be forwarded to the relevant EAAB line department for further attention and response. It is anticipated that use of the online query management system will both eliminate duplication of effort and significantly improve current EAAB processes in dealing with, and resolving, such matters.
Online Query Management Guidelines for Estate Agents