HOW TO LODGE A COMPLAINT

Consideration of Complaint and Investigation

• Acknowledge receipt of complaint;
• Respondent notified of the complaint and written response within 30 days;
• After investigation the matter shall be considered by the Board;
• The Board may decide to investigate further/ withdraw/ mediate/ charge.

Charge against an Estate Agent

• It must be in writing;
• Must contain an exposition of the conduct;
• Must be delivered by hand/by registered post.

 

Lodging of a Complaint against an Estate Agent must be by way of completion and submission of the Complaint Initiation Form below.