Survey into racism in the property sector

In light of the recent media communications on racism in the real estate sector and in particular the derogatory racist remarks made by Ms Penny Sparrow, the Estate Agency Affairs Board (EAAB) in its further endeavours to eradicate racism in the real estate sector has introduced an online survey.  Consumer and estate agent participants in this online survey can be assured of the strictest confidentiality.  It would be highly appreciated that both consumers and estate agents alike convey their experiences in regard to this nationwide dilemma in South Africa.  It is believed that it is the duty and responsibility of all South Africans to unite together in the eradication of racism which still remains prevalent today.

The purpose of this survey is to assess the prevalence of racism and discriminatory practices within the property sector.  The results of the survey will assist the Estate Agency Affairs Board (EAAB) to holistically determine the extent of racism and discrimination within the property sector.  To this end, appropriate steps and measures will be taken and implemented to promote the rights to property and the right to adequate housing as set out in section 25 and 26 of the Constitution of the Republic of South Africa.

Please note that participation in this survey is voluntary and without prejudice and will remain completely confidential as a protection of both the consumer and estate agent.

This survey is intended to measure the level of compliance of estate agents with the legislative code of conduct in rendering services property consumers. An estate agent should not deny equal service to any person for reasons of race, creed, sex, religion, and country of origin or any other form of discrimination.  An estate agent shall not in/or pursuance to the conduct of his business do or omit to do any act which is or may be contrary to the integrity of estate agents in general.

Respondents to this survey should be members of the public who have interacted with an estate agent in the process of advertising, selling, buying , renting, hire, letting, financing, , or management of property.  The EAAB guarantees the confidentiality of information provided by the participants of the survey.  Information received will solely be utilised for the intended purpose of the survey.

The Estate Agency Affairs Board is most appreciative of both consumer and estate agents participation in this online survey.  All participants are assured that their individual participation will greatly contribute to the eradication of racism in the real estate sector.  All content feedback will also most certainly be considered in the legislative changes currently being implemented in its proposed new Property Practitioners Bill which is intended to replace the current Estate Agency Affairs Act 112 of 1976.

The EAAB would like to thank you for your most valued participation in this online survey.

Please select your age bracket:
18 - 29
30 - 39
40 - 49
50+

Please select you gender:
Male
Female

Please select your race:
Black
Coloured
Indian
Asian
White
Foreigner

Please select your province of residence:
Eastern Cape
Free State
Gauteng
Kwa-Zulu Natal
Limpopo
Mpumalanga
Northern Cape
North West
Western Cape

Please select you capacity:
Seller
Buyer
Landlord
Tenant
Resident
Owner
Other

Have you ever experienced any act of racism when dealing with an estate agent?
Yes
No

Have you ever been treated unfairly and/or being discriminated against by an estate agent?
Yes
No

If the above answer is Yes...

Please explain the unfair treatment experienced-by you:

What form of discrimination did you experience?

Please indicate the type (s) of transaction/ engagement or interaction where racism or discrimination was experienced:
  Yes No N/A
Purchasing of property
Renting of property
Financing of property
Marketing of property
Advertising of property
Letting of property
Selling of property
Management of property
Maintenance of property
Other

How would you rate the prevalence of racism and discrimination within the property sector? (1 being very low and 10 very high):
  1 2 3 4 5 6 7 8 9 10
On a scale of 1 to 10

In your own opinion, what are the root-causes of racism and discrimination within the property sector? Please explain:

What measures in your opinion would eradicate racism and discrimination within the property sector? Please explain:



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